Customer Operations

London, England, United Kingdom · Customer Operations · London

Description

We are hiring for empathetic and customer-centric people, who are demonstrated high achievers keen to get a diverse experience at a VC-backed, fast-growing fintech.


About Marshmallow:

We're building a smart, digital insurer of the future to help us achieve our mission of helping everyone have equal access to fair financial products. We're a small team backed by investors who have backed Spotify, Monzo, Adyen and others. Following our successful launch earlier this year we are now scaling - FAST.

To build an insurer that can compete with huge multi-billion dollar monsters such as Axa, Allianz, and Direct Line we need customer centric, and awesome customer operations 💪. You'd be joining a team that have worked at billion dollar fintechs such as Transferwise & Monzo, and large insurers such as Admiral and Zurich.

The primary responsibility of this role is to make every interaction a customer has with us enjoyable, to be a voice for customer centricity, and a voice for automation. You'll be on the front-line as the voice and face of the company, as well as evolving and developing scalable processes that allow us to be extremely efficient.


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