Head of Operations

London, England, United Kingdom · Operations expand job description ↓


About Marshmallow:

We're building a digital insurer of the future. We use the latest technology, AI, and data integrations to aim towards the mission of helping everyone have equal access to fair financial products. We believe using technology insurance can be better.

We're a team of 25 backed by investors who have backed the likes of Spotify, Monzo, Adyen and others - and are looking to scale to 50-60 people over the next 12 months.

You will be joining in an integral position within a team that have experience working at startups such as Transferwise, Monzo, Intercom, Just Giving and Yoti.

Please only apply if.....

  • You have 5+ years experience in consulting, IB or operations in a high growth startup
  • Have managed teams previously, and have delivered exceptional results
  • Want to be challenged
  • Love creating systems and processes that scale
  • Are a curious, self starter

What you'll be doing πŸ€”..

  • Making us the most efficient insurance company in the world by interlacing technology with 1st class processes
  • Managing an array of functions and people
  • Setting up teams and offices to support growth for Customer Service, Loan and Claims
  • Report directly to the CEO


  • Competitive salary πŸ’΅
  • Stock options πŸ‘©β€πŸ‘©β€πŸ‘¦β€πŸ‘¦
  • Working from home 🏠
  • Monthly Socials πŸŽ‰
  • 32 day holiday allowance (inc bank holidays) πŸ–οΈ
  • Pension πŸ‘΅πŸ½
  • Cycle to work scheme πŸš΄β€β™‚οΈ
  • Unlimited books πŸ“š
  • Equipment you need to get the job done πŸ’»
  • Weekly knowledge sharing presentations πŸ’‘
  • Friday all-hands with snacks πŸŽ₯
  • Learning and training supported ✍️
  • Fruit, snacks and soft drinks in the office πŸ“
  • Health insurance πŸ₯


  • Our process consists of a short phone interview, and one to three on-sites. We will endeavour to be communicative and transparent throughout :)
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